Click to see preamble.

   

 
FEBRUARY 14, 2016

WE THE PEOPLE RADIO

WE THE PEOPLE RADIO
 

Hour 1 WE THE PEOPLE RADIO Hour 2 WE THE PEOPLE RADIO
 
APPEARANCES:   MAY 3, 2015   MAY 10, 2015   AUG 9, 2015  FEB 14, 2016

   "Philly VA Scandal Update"

with Kristen Ruell
 

My name is Kristen Ruell. I am an authorization quality review specialist at the Philadelphia Regional Office. My primary job duty includes performing quality reviews on the accuracy of benefit payments paid out from the VA to its beneficiaries. This August will mark my 9th year of employment with the Philadelphia Regional Office at the United States Department of Veteran Affairs. The agency has potential to be the greatest place to work in the entire country. The feeling of being able to give back to the American citizens that served our country is truly satisfying.

Improvements coming to the VA!!!!!!!  


VA Secretary outlines ambitious goals for 2016 - Military Times

www.militarytimes.com/story/veterans/2016/01/21/mcdon... Proxy  Highlight
Jan 21, 2016 ... Department Secretary Bob McDonald unveiled an ambitious list of goals for ... Thursday's hearing before the Senate Veterans' Affairs Committee came ... the corporate-style MyVA restructuring launched more than a year ago.

Veterans Affairs Modernization - C-Span

www.c-span.org/video/?403514-1/secretary-robert-mcdon... Proxy  Highlight

Jan 21, 2016 ... Veterans Affairs Secretary Robert McDonald testifies before the Senate Veterans' Affairs Committee on the VA's strategic plan to improve ... Veterans Affairs Secretary Robert McDonald and two other VA officials testified at a hearing on the ... CURRENTLY ARE PENDING IS IN MY VIEW UNACCEPTABLE.

Veterans Affairs Secretary Robert McDonald | Video | C-SPAN.org

www.c-span.org/video/?327265-1/veterans-affairs-secre... Proxy  Highlight

Jul 22, 2015 ... Department of Veterans Affairs (VA) Secretary Robert McDonald testified at a hearing on his department's fiscal year 2015 budget… read more ... I APPRECIATE THE INFORMATION YOU PROVIDED IS MY TIME IS EXPIRED. ..... SEN.... 02:36:38, Robert "Bob" A. McDonald. MILLION VETERANS AND WE ...

MyVA: Modernizing VA through Veteran-centered transformation ...

Jan 21, 2016 ... 21, VA Secretary Bob McDonald appeared before the Senate Veterans ..... MY CLAIM BACK IN 2010 OF AUG , I NEVER HAVE A HEARING.

 

We discussed the requirement that employees are measured by "production".  It sounds good but really doesn't work for complex cases.  It also gives the opportunity to punish people they don't like.  This is what Ken's desk looked like on the first day of the job after he brought some irregularities to the attention of his manager:

 

This is a picture of Ken Crandall's desk after 3 months on the job!!!!  These were all veterans returning from Iraq who had very complex claims.  By setting him up with cases well beyond his ability the veteran was cheated because he didn't have the training for some of these.  In addition, Ken consistently received poor reviews because these cases could not be correctly processed quickly. Note the folders (called volumes) banded together.  Each banded bunch is ONE VETERAN.  They are complex cases.  You can hear Ken's story on our August 9, 2015 program.

 

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